Privacy Policy

Last updated: 24 March 2026

This Privacy Policy describes how Fur & Floral ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect personal information including your name, phone number, email address, delivery address, and order details when you place an order or contact us.

2. How We Use Your Information

We use your information to:

- Process and fulfil your orders

- Arrange delivery and provide order updates

- Respond to enquiries and customer service requests

- Improve our products and services

We do not sell or share your personal information with third parties for marketing purposes.

3. Payment Information

All online payments are processed securely via third-party payment providers. We do not store your card details.

For bank transfer payments, customers are responsible for ensuring correct payment details and references are provided.

4. Order Confirmation & Responsibility

Orders are only confirmed once full payment has been received.

Customers are responsible for providing accurate order details, including delivery address, contact information, and delivery date.

We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

5. Data Protection

We take reasonable steps to protect your personal information. However, we cannot guarantee absolute security of data transmitted online.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our services indicates acceptance of any updates.

For any questions, please contact us at: info@furfloral.com