At Fur & Floral, every arrangement is bespoke and thoughtfully handcrafted using premium seasonal blooms.

Due to the custom and perishable nature of our products, all sales are considered final, with limited exceptions outlined below.

Quality Commitment

We take great pride in delivering fresh, high-quality flowers.

If your order arrives in a damaged or unsatisfactory condition, please contact us within 24 hours with clear photographic evidence.

Where appropriate, we may offer:

• A replacement (preferred option)

• A partial refund

Full refunds are only issued in rare cases at our discretion.

Delivery Terms

We are responsible for ensuring delivery is completed as arranged.

If a delivery issue occurs due to our fault, we will:

• Arrange redelivery at no additional cost, or

• Provide a suitable resolution

Customer Responsibility

Customers must ensure all delivery details are accurate and complete.

We are not responsible for failed deliveries caused by:

• Incorrect or incomplete address

• Recipient unavailable

• Inaccessible delivery location

In such cases:

• Redelivery fees will apply

• Refunds will not be provided

Substitutions

Due to seasonal and supply variations, specific flowers may be substituted.

We reserve the right to replace with blooms of equal or greater value, while maintaining the intended style and colour palette.

Order Policy

We require a minimum of 3 days’ notice for all orders.

Once an order is confirmed, it is immediately scheduled for sourcing and production.

Therefore:

• No cancellations

• No refunds for change of mind

If amendments are needed, please contact us within 1 day of placing your order, and we will try our best to accommodate.

Refund Processing

Approved refunds (if applicable) will be processed within5–7 business days.

Contact Us

For any concerns, please reach out to us 🤍

📱 +64 27 522 8809 (WhatsApp)